At IPR, we actually believe in the cliché "Customer is King". This philosophy emanates throughout our organization. When a customer appreciates this level of service, a business relationship is sure to develop.

    • First Impression — We want each and every customer to be greeted in a friendly manner by an IPR employee rather than an automated attendant.

    • Customer Service — All of IPR's customer service representatives are not only friendly but very knowledgeable. If they can't help you, they will find someone in the organization who can.

    • Field Service — We don't just send any technician in the field to satisfy a customer requirement. Instead, we make sure each technician is capable of completing the task at hand. In cases where design work is required, we don't hesitate to send engineering support into the field.

  • Manesty Service

    IPR is the North American Service and approved OEM Parts provider for Bosch Manesty located in Knowsley, Merseyside in the United Kingdom. Service includes Manesty's newest line of tablet machinery, along with Manesty Coating Pans. With this agreement, IPR is able to provide its customers a full arsenal of Manesty spare parts.

  • On-Site Training Programs

    Our on-site training is customized for your specific needs and product requirements. Training is readily available and cost effective, making it easy to ensure the quality of your product. IPR’s technical service staff has a wide range of experience in:

    - Operator training
    - Equipment maintenance and repair
    - Press start-up
    - Yield improvement assistance
    - Bi-layer and Drycota tabletting
    - Computer control interface and set-up

  • Calibration

    IPR's calibration technicians are trained and qualified to calibrate each of IPR's automation products. SOPs document the calibration procedures and certificates of calibration are provided with each service visit. Each certificate contains the "As Found" condition along with the traceable NIT calibration instrument certification. For those customers that prefer to perform in-house calibrations, IPR offers a calibration kit with instructions and on-site training, if required.