At IPR, we actually believe in the cliché "Customer is King". This philosophy emanates throughout our organization. When a customer appreciates this level of service, a business relationship is sure to develop.
- First Impression — We want each and every customer to be greeted in a friendly manner by an IPR employee rather than an automated attendant.
- Customer Service — All of IPR's customer service representatives are not only friendly but very knowledgeable. If they can't help you, they will find someone in the organization who can.
- Field Service — We don't just send any technician in the field to satisfy a customer requirement. Instead, we make sure each technician is capable of completing the task at hand. In cases where design work is required, we don't hesitate to send engineering support into the field.